Emeraldz
Ceramic Shop
" Ordering Information "
At **Emeraldz Ceramic Shop** your satisfaction is always GUARANTEED!
If for ANY reason you are dissatisfied with a purchase decision, the bisque
may be returned for exchange or full refund of the purchase price,
minus packing and shipping fees within 10 days after you receive them at your option.
( On Finished pieces, only the bisque price will be refunded after the piece is returned. )
We are a family owned and operated at-home business.
Our Internet business is going into it's 5th year!
Due to limited space, Most Pieces are " Made to Order " and require
time to be poured, dried, cleaned, fired and then painted if requested.
Although it may take a little more time before shipping,
it also means you get FRESH new Bisque that is made just for YOU!
All our bisque is fired to a witness cone of 04.
This fired temperture is just right for glazing or acrylic stains.
Most of the items produced by **Emeraldz Ceramic Shop**
can be made in a variety of different colors, often without additional cost.
If you would like a particular product, but would prefer it produced in a different
color or color scheme, please email me with your desires.
Shipping Charges include a $3 per box packaging materials fee.
I pack very well using clean materials -
- bubble wrap, sturdy Styrofoam sheets and "peanuts"
There is no minimum order.
Prices and product availability subject to change without notice.
Orders are processed as they come in and can take 3-6 weeks to ship,
depending on the number of orders pending.
We currently accept Paypal, Check or Money Orders for payment.
Credit Card Purchases can be made FAST and Secure Through Paypal!
Checks will require 10 working days to clear before shipping.
Since we are a small shop, your business with us is VERY IMPORTANT
and your complete Satisfaction is something we WANT to accomplish!
If you are confused about ANYTHING on my website,
please email me and let me help clear up the confusion!
It is always MY pleasure to help you!
If You Recieve a Broken Item:
We ship by U.P.S. Ground TRACK
Damages should be reported to U.P.S. and **Emeraldz Ceramic Shop**
within 24 hours of unpacking.
Please keep all packing material, box and broken pieces for inspection,
until further notice. Please do not glue or try to fix anything in box.
Do not throw any contents away or remove label on box. All these things are
mandatory if you want to receive a replacement.
Upon receiving your package, I would appreciate you emailing me and
letting me know you received your order in good condition.
Ten days after you receive your order and I have not heard back from
you, I will assume that everything was ok and all refunds or exchanges
have been voided.
Important Note:
Please make sure you know the difference between Bisque and Finished BEFORE you order!!
*** Bisque pieces are UNFINISHED and NOT FOOD SAFE.
Bisque can be finished yourself with any acrylic paint if NOT
used for food or drink and will only be used as a decorative piece.
*** If you buy a bisque piece that will be used for food, make
sure you have some means of having it fired again with a food safe glaze.
*** Finished pieces that will hold food are fired twice and have a Food Safe glaze applied.
These pieces are then dishwasher safe too!
Counter Started:
March 14, 2004 - 4:00 PM
copyright © 1998
Emeraldz Ceramic Shop
emerald@emeraldz.com